The service
TenantPoint provides software-assisted commercial property operations, including lease extraction, rent tracking, banking categorization, CAM analysis, reporting, and communication preparation.
User responsibility
You must verify lease terms, calculations, fees, charges, contact information, messages, and reports. The service is not legal, accounting, tax, or investment advice.
Accounts and data
You must provide accurate information, protect credentials, maintain authority to upload data, and comply with privacy and communication laws.
Trials and subscriptions
The 21-day trial begins when the first property is created. Plan limits and prices are displayed before purchase and in the Billing & plan area of Settings. Paid subscriptions renew monthly or annually until canceled.
Payments are processed by Stripe. Your payment method, plan, billing interval, trial terms, and any applicable proration are shown in Stripe Checkout or the Stripe Billing Portal before you confirm a change.
Capacity, user seats, and add-ons
Each plan includes a stated number of properties, tenant spaces, and user seats. A user seat is consumed by every person with a TenantPoint sign-in, including an Owner, Admin, Manager, or Read-only user. Permission roles determine what a person may do; they do not change whether that person uses a seat.
Each additional property is $20 per month or $200 per year, with the same billing interval as the related base plan. Property add-ons are quantity-based: each purchased quantity adds capacity for one property. Removing property capacity does not delete or change existing property data; a workspace over its restored limit can continue to view existing properties but cannot add another property until capacity is restored.
SMS Pack 500 is a one-time $15 purchase for 500 SMS segments. It does not auto-renew and TenantPoint does not apply automatic SMS-overage charges. Included monthly SMS allowance is used before purchased SMS credits, and purchased credits remain separate from the monthly allowance.
Add-ons are optional. You must review and approve an add-on through Stripe before the related capacity or credits are added.
Cancellation, refunds, and taxes
You may request cancellation through the Stripe Billing Portal. Cancellation takes effect at the end of the current paid billing period, and you retain access through that period. TenantPoint may then place the workspace in a read-only or otherwise limited state consistent with the product. Ending a subscription does not itself delete workspace data.
Subscription fees are generally non-refundable once charged. You may cancel a future renewal at any time through the Billing Portal. TenantPoint may review and correct duplicate or erroneous charges; this does not limit any refund rights required by applicable law.
Purchased SMS credits are generally non-refundable once used. TenantPoint may review an unused SMS Pack 500 purchase case by case. A refund review does not automatically create negative SMS credits. Changes to recurring property add-ons follow Stripe’s displayed proration and current-billing-period treatment; removing capacity does not delete property data.
Applicable taxes may be charged where required by law.
Tenant ACH payments
Where enabled, a landlord may use Stripe-connected payment services to accept a tenant’s ACH payment for a specific outstanding obligation. Stripe collects landlord onboarding and verification information and processes sensitive bank information. An ACH payment can take several business days to complete, can fail or be returned, and is not final settlement merely because a tenant starts or submits it.
The landlord is responsible for keeping its payment-account information accurate and for its applicable Stripe processing fees. TenantPoint charges the landlord a $1 platform fee for each successful ACH payment. Refunds and returns are recorded against the related obligation; Stripe’s connected-account terms and onboarding agreement also apply.
Communications
You must have a lawful basis to contact recipients and honor consent, opt-out, quiet-hour, and carrier requirements.
Availability and limitation of liability
Features may change and maintenance may occur. AI and financial outputs can contain errors and require human verification. The service is provided on an “as is” and “as available” basis to the maximum extent permitted by law.
To the maximum extent permitted by law, TenantPoint and its providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising from or related to the service or these Terms.
To the maximum extent permitted by law, TenantPoint’s total liability for all claims arising from or related to the service or these Terms will not exceed the greater of the amounts you paid to TenantPoint for the service in the 12 months before the event giving rise to the claim or $100. Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.